How We Are Different
Listed below are several of the qualities that make our agency unique. Without these, most agencies are unable to fully protect their customers.
Consistent Customer Service
Have you ever been surprised by your insurance agent because they didn't do what you expected, or you were never told what to expect at all? Our policy is “No Surprises.” From day one you will know exactly what to expect from us, and you will know everything you need to take care of your insurance needs quick & easy.
Written Service Agreement
Although surprises are great for birthdays, you don't want to be surprised when working with your insurance professional. This is why we provide you with a written agreement that clearly states:
· How you will report claims
· The best way to communicate with your Customer Service Representative
· What to do when you purchase a new car
· How to make changes to your policy
· How your insurance program will be reviewed and how often
· And much, much more
When people talk about our agency, we want them talk about how enjoyable it is to do business with us. We want them to talk more about their relationship with us, and how caring we are more than how well we provide customer service. We want them to say they have never done business with an agency quite like us.
This is our vision for you and how we want you to feel about working with our unique agency.
Annual Insurance Review
Today, life changes in a heartbeat. Without regular reviews of your insurance program, it is possible for gaps to form. The result can be disastrous for a family or for a business.
We go far beyond excellent customer service to a new level. Because of our focus, technology, and business-culture we are able to spend more time than many agencies on working with you to help you understand your insurance program and to help you tailor it to meet your individual needs. A very important part of this process is an annual review of your program. This review only takes a few minutes and will help you to feel more confident throughout the year so that you can focus on the things that are most important.
Detailed Disaster Plan
Our agency has a detailed disaster plan, including provisions to make certain that we have power, phones, internet, etc. regardless of what happens in our area. This should be important in your selection of an insurance professional. What happens if there is a tornado, flood, etc., and you need your agent, but they aren't available for you?
Technology is great, but only if it provides a true benefit to you. We have integrated our technology into how we do business in order to provide a unique experience, unparalled customer service, and ultimate convenience.
For example, in just a couple of clicks you can:
· Connect to a video conference with one of our staff members
· See what's on our screen when talking on the phone so that we are both looking at the same document to avoid confusion
· Communicate securely with our staff
· Customized Schumacher Insurance Agency App for IPhone or Android users
Value Added Services
One of our goals is to bring products and services to your family and business that you might not otherwise know about:
· Identity theft protection
· Disaster recovery
· Secure emails